Warranty applies to devices purchased from our store. The warranty starts on the date the device is sold/handed over unless stated otherwise. The warranty period is indicated on the proof of purchase.

Products are covered by the manufacturer’s warranty terms and the 24-month legal warranty period under Lithuanian law unless a different manufacturer-set period applies to a specific product category.

The warranty becomes void in the following cases:

• Defects caused by natural disasters (lightning, floods, earthquakes, fire), improper operating conditions, intentional actions, or negligence.
  
• Defects caused by illegal/incorrect power sources or electrical network disturbances.
  
• Damage caused by foreign objects, sand, liquids (corrosion/oxidation), food, insects, etc. entering the device, or failure to follow the user instructions.
  
• Damage after purchase due to dropping, impact, or transportation when the customer transports the device.
  
• Defects repaired by a service technician not authorized by the manufacturer.

The warranty does not apply in the following cases:

• The device has been intentionally damaged or disassembled.
  
• The device malfunctioned due to installation/removal of illegal software.
  
• The defect or abnormal operation is caused by viruses.
  
• The defect occurred due to consumables/accessories not recommended by the manufacturer.
  
• Optical disc drive damage caused by broken media inside the drive.
  
• Software delivered with the device that is covered by end-user license agreements.
  
• LCD screens: the allowable number of permanently bright/dark (“dead”) pixels is defined in the manufacturer’s technical specifications. If within allowed limits, it is not considered a defect.
  
• The device was used contrary to the user instructions and warranty card rules.

To submit a device for warranty repair, the customer must:

• Provide proof of purchase (receipt/invoice) and any other documents required by the Seller.
  
• Deliver the device in packaging that ensures safe transport. If delivered without packaging, we are not responsible for mechanical damage during transport.
  
• Ensure a handover/acceptance document is completed at drop-off; one copy will be provided to the customer. Without this document, the product will not be returned. If it is lost, an identity document may be required.

We recommend contacting the nearest Seller location or an authorized service center specified by the Seller.

If no defect is found and/or the issue is not covered by warranty/free service, all costs related to transportation to the service center, diagnostics, and repair are paid by the customer.

Manufacturer-caused defects during the warranty period are repaired by an authorized service center typically within 14–21 days after delivery to service, or up to 45 days if spare parts must be ordered from abroad.

The device may be replaced or a refund issued if defects that appear during use within the warranty period cannot be repaired.

We are not responsible for lost data on defective storage/media. We recommend making regular backups.

When collecting the product, please check that all parts submitted for repair are returned. Later claims regarding missing items are not accepted.

If you are informed your repaired product is ready for pickup but do not collect it, we may stop storing the product after 6 months from completion of repair.

Recommended device operating conditions include:

• Relative humidity up to 95%
  
• Air pressure 85–108 kPa
  
• Vibration frequency 10–55 Hz, acceleration up to 10 m/s² (1g)
  
• No corrosive harmful substances or excessive dust in the environment
  
• If transported in freezing conditions, keep the device unpacked for at least 6 hours before turning on
  
• If moving between environments with significantly different temperatures, do not connect to power for 3–5 hours
  
• Devices must be grounded; supply voltage 220V (±10%), frequency 50Hz. If voltage fluctuates, use filters or stabilizers.
  
• Temperature 10°C – 35°C
  
• Relative humidity up to 93% at 25°C
  
• Air pressure 84.3–107.3 kPa

The following is prohibited:

• Placing the device in direct sunlight, near heat sources, or near devices emitting magnetic radiation.
  
• Removing covers or disassembling the device.
  
• Placing heavy objects on the device.
  
• Cleaning with alcohol or chemical solvents.

To avoid misunderstandings, we recommend contacting us by phone or email before delivering a defective or non-working device for warranty repair.